open positions

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THE  POSITION:    

The primary purpose of this position is to plan, support, and execute events across all National Community Tennis departments including, but not limited to, National Junior, National Adult, and National Wheelchair tennis.  In addition, a key pillar of this role will be to implement efficiencies and new strategies into national events aimed at improving player experience and streamlining educational opportunities for tournament directors, parents, and players.

Overview

Work in cooperation with the Senior Manager of National Events to support  the USTA’s overall vision and strategy for the continued growth of national events and recreational competition in the United States. Proof of Covid vaccination required

Responsibilities:

• Work cross functionally to assist in the planning, execution, and support of Community Tennis national events where necessary 
• Liaise within Recreational Competition across programs (adult, junior, collegiate, wheelchair) on national event strategies, calendars and scheduling
• Contribute to national events strategy to elevate national events across the country, developing best practices that will continue improving player experiences and delivery practices across USTA national events in areas such as:
• Tournament director engagement
• Tournament planning & operations
• Communication strategies (pre-event, during event, and post-event)
• Player experience & engagement
• Staffing models & volunteer support
• Liaise within Recreational Competition across digital projects that support the national events strategy, such as
• Data reports from national events, utilizing Tableau
• Survey responses analyzing feedback and forming reports
• Schedules & calendars of all Recreational Competition products
• Website building and maintenance 
• Facility database to recommend tournament sites and locations
• Liaise with the National Campus team (national events strategy, calendar building, engagement, other planning where appropriate)
• Assume a leadership role in select national events (planning & execution) 
• Collaborate with USTA volunteers, sections, internal and external stakeholders where necessary for national events 
• Other duties as assigned by the Senior Manager of National Events

Qualifications:

• Computer Skills – Google Suite, Word, Excel, PowerPoint, and other programs as needed
• Collaborates and communicates well with others
• Carries a positive, team mindset, on a daily basis 
• Provides exceptional customer service to internal and external stakeholders
• Displays strong verbal, written, and interpersonal communication skills
• Displays close attention to detail and accuracy
• Demonstrates flexibility and willingness 
• Organized
• Project management - ability to oversee multiple projects (and events) at once 
• College degree or equivalent experience
• Knowledge and appreciation of game of tennis preferred
• Must be available to work overtime occasionally (including weekends)
• As a condition of employment, all USTA employees must be fully vaccinated against COVID-19. Individual requests for medical or religious exemptions to the immunization mandate will be considered by USTA and must be submitted to Human Resources.
• This position is office specific and is designated as "hybrid/flex" and may allow for both remote and on-site work.